We deliver on our promise

Industry leading claims service

At Burns & Wilcox, accessibility, speed of response and depth of expertise underpin our claims service.

Access and speed of response

In almost all claims situations, speed is of the essence. We provide our clients and their brokers with swift access to key decision makers so that every claim can be dealt with promptly and professionally.

Fair and prompt settlement

Our clients and their brokers receive full, fair and prompt settlement of every valid claim.

Built on experience

Our claims team benefits from decades of market experience in dealing with a broad spectrum of claims, from the straightforward through to the most complex scenarios. Close contact with our underwriters enables a rapid response time no matter how demanding the loss event.

Making a Claim

The claims notification contact details should be clearly stated in your policy wording, however it is possible that some contact details may have changed over time, particularly for some covers where your claim may be notified to us some time after the expiry of your policy period.  In these circumstances please contact the broker through which you purchased your insurance, or use our contact form providing your company name and policy number for reference.