Complaints

Burns & Wilcox Limited

In the event that you wish to make a complaint you may contact us on:

Lloyds

In the event that you remain dissatisfied, it may be possible in certain circumstances for you to refer the matter to the Complaints team at Lloyd’s.

Please check the bottom of your policy schedule to see if any Insurer on your policy is part of the Lloyd’s market. You will also need to check Lloyd’s eligibility for referring the matter to Lloyd’s here.

Their address is:

Details of Lloyd’s complaints procedures are set out in a leaflet ‘Your Complaints – How We Can Help’ available at www.lloyds.com/complaints and are also available from the above address.

Financial Ombudsman Service

Ultimately, if you remain dissatisfied and are unable to refer to Lloyd’s, or after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).

The FOS’s contact details are as follows:

Please check here for eligibility details: www.financial-ombudsman.org.uk/consumers/expect/who-we-can-help