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Privacy Policy & Cookies

Our Privacy Policy

Burns & Wilcox Limited (“Burns & Wilcox”, “we”, “our” or “us”) are committed to protecting your personal data and complying with data protection laws.

Please read this privacy policy carefully. It provides information about how we use personal data and the rights available to you under data protection laws.

Layered approach

We use a layered approach to delivering information about data protection through:

  • A brief privacy notice in policy documentation when we issue your policy, which will refer to this more detailed privacy policy.
  • This privacy policy accessible online
  • The London Market Core Uses Information Notice. This Notice provides further information on how personal data is used within the insurance market.

This privacy policy covers the following areas of our data protection and privacy practices:

  • Information we may collect about you
  • Why we collect personal data
  • Sharing and safeguarding your personal data
  • Retention of your personal data
  • Your rights
  • Contacting us
  • Changes to this privacy policy
  • Cookies
  • Your right to complain

1. Information we may collect about you

We may collect and process the following personal data about you:

  • information provided to us through enquiry, application or claims forms, including:
    • information such as your name, address or contact details;
    • sensitive information (e.g. details of any criminal or fraudulent behaviour or medical information) obtained either through you or third parties;
  • we may maintain records of any correspondence with you including phone records;
  • information we collect through cookies. Please see our cookies statement for further information

2. Why we collect personal data

We are required by data protection laws to have a legitimate reason to process and use your personal data. The main purpose for processing your personal data is for the provision and performance of an insurance contract e.g. reviewing your application, setting you up as a policyholder, administration and maintenance of your insurance policy or in order to process a valid claim.

With regards to ‘Special Category’ data i.e. sensitive information, we must obtain your consent at the point of collecting your personal data (i.e. when you input your details online or when completing a form) in order to process the data unless exemption for insurance purposes is applicable. In some circumstances, if we do not have your consent to process your data, it may impact our ability to issue you with insurance cover or to handle any claims.

We may also gather personal data for the following purposes:

  • in order to prevent, identify and investigate fraud or any activity that is in the public interest;
  • to defend ourselves against or make any legal claims;
  • where we have lawful purpose for processing your data e.g. for maintaining our accounts and records, gathering market intelligence in order to develop and improve our products and services. We will ensure that the processing of your personal data does not affect your rights under applicable data protection laws;
  • to comply with a legal or regulatory obligation e.g. where we are required to maintain records of any transactions with you, or for compliance with international legal and regulatory authorities.

3. Sharing and safeguarding your personal data

All personal data supplied to us is stored on secure servers and only accessed and used in line with our data protection policies and procedures. Your personal data will only be accessed by our employees or authorised third parties who require the information for their business purposes. In some instances, we may share your personal data with our associated companies, insurers or service providers in countries outside of the UK or European Economic Area (“EEA”) where data protection laws may not offer the same level of protection as within the UK and EEA. In any circumstance where it is necessary to share your personal data with a third party, there are strict contractual agreements in place to ensure the security and confidentiality of your personal data and

  • Our group companies

We may share your personal data with our group companies, but only for the purposes laid out in this privacy policy and we will ensure the security of your personal data.

  • Authorised third parties

We may also be required to allow authorised third parties, including service providers and suppliers, access to your personal data, for the purposes stated in section 2 of this notice. Any data sharing with third parties will be in compliance with applicable data protection laws.

  • Governmental, legal and regulatory authorities

It may be necessary for us to share your personal data with financial and regulatory organisations (e.g. the Financial Ombudsman Service, the Financial Conduct Authority, the Information Commissioner’s Office) or law enforcement agencies (including courts) in order to assist them with enquiries, investigations or proceedings and ensure our compliance with our regulatory and legal requirements. As a financial services company, we are required to have certain processes in place with regards to anti-bribery and corruption, money laundering and fraud. If any criminal offence is detected or suspected, we may share data with third parties (e.g. law enforcement agencies, fraud prevention agencies, anti-money laundering agencies) in order to prevent crime or aid investigations if crime is identified. We may also access this data as part of our ‘Know Your Client’ procedures to establish the parties we are dealing with and when assessing a claim payment in order to prevent criminal offences.

4. Retention of your personal data

We will only keep your personal data for as long as is reasonably necessary for the relevant purposes set out in this privacy policy or when we are obliged to do so in order to comply with legal or regulatory requirements. The amount of time we retain your data for depends on the nature of the personal data and what we require it for. When your personal data is no longer required, we will ensure it is securely deleted.

5. Your rights

Our policy complies with the Data Protection Regulations. The law requires us to tell you about your rights and our obligations with regards to the processing and control of your personal data, however not all of the following may be applicable in our business dealings:

  • The right to be informed;
  • The right to access your personal data;
  • The right to rectification;
  • The right to erasure;
  • The right to restrict processing;
  • The right to data portability;
  • The right to object to processing;
  • The right to withdraw consent;
  • Rights related to automated decision making including profiling;
  • There are some circumstances where we may be required to restrict your rights in order to safeguard the public or our own interests.

For further information regarding your rights, please visit the Information Commissioner’s Office’s website or click on the links provided above.

6. Contacting us

If you have any questions regarding privacy or how we use personal data, you may contact us on the details below:

  • Contact: Ben Williams
  • Phone: 0207 481 1683
  • Address: One Minster Court, Mincing Lane, London.  EC3R 7AA
  • Email: compliance@burnsandwilcox.co.uk

7. Changes to our privacy policy

We may change our privacy policy from time to time and any changes will be displayed on this page. This privacy policy was last updated in November 2020.

8. Cookies Statement

Our Site uses cookies. Please read our cookies statement to find out more about how we use cookies.

9. Your right to complain

Should you have any concerns regarding how we process your personal data, then you have the right to report your concern to the Information Commissioner’s Office. For more information, please visit their website at: ico.org.uk

Cookie Policy

  1. Burns & Wilcox collects information such as your Internet Protocol address and which pages you viewed on our website. This information is used to analyse usage in order to improve our website.
  2. This website uses Google Analytics, which is a web analytics service provided by Google. Google Analytics uses cookies (small data files stored on your computer) to help Burns & Wilcox analyse how users use the site. This information is sent and stored by Google on servers in the United States. Google uses this information to compile reports on website activity in order to help us improve the site for you. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they have visited. Google may share this information with third parties where legally required to do so, or where Google contract third parties to process information on their behalf. By using this website, you consent to Google processing your data for the purposes set out above.
  3. This cookies and privacy policy only covers the Burns & Wilcox website. Any other websites, such as social networking sites, which can be visited through the links on the Website will be subject to their own cookies and privacy policy, which may differ from ours and we are not responsible for the content provided on any third party web sites.
  4. Your browser may be capable of being programmed to reject cookies, to warn you before downloading cookies, or to disable cookies and information regarding this may be found in your browser’s ‘help’ facility.  However, disabling or rejecting cookies may affect our website’s functionality.
Cookie Type Cookie Name Cookie Purpose
Session & TYPO3 Content Management Cookie Session & fe_typo_user We use session cookies to record an individual users preferences that the user has specified, so that each time the user returns their preferences remain. Commonly this would be language settings, shopping carts, anything where you have indicated a preference. Where forms are used on the site, we hold the information in a session cookie so that we can improve the user experience on the site. Should a user, for example, forget to fill in parts of a form when submitting a form, we can auto-fill the values for those fields that have been filled in, thereby reducing the amount of fields a user needs to amend. This information is stored only in your browser and is destroyed once your browser is closed.
Google Analytics _ga _gat _gid These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site for you. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited.
Cookie Preference cookiePolicy This cookie is used to remember a user’s choice about cookies on this website. Where users have previously indicated a preference, that user’s preference will be stored in this cookie.

For more details about managing and switching off cookies, please see the All About Cookies website.

If you have any further questions regarding the use of cookies please contact us.

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