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Complaints

Burns & Wilcox Limited

In the event that you wish to make a complaint you may contact us on:

Complaints
Burns & Wilcox Limited

One Minster Court, Mincing Lane
London
EC3R 7AE

Email: Complaints@burnsandwilcox.co.uk
Telephone: +44(0)20 7398 0440

Lloyds

In the event that you remain dissatisfied, it may be possible in certain circumstances for you to refer the matter to the Complaints team at Lloyd’s.

Please check the bottom of your policy schedule to see if any of your Insurers on your policy are part of the Lloyd’s market.  You will also need to check Lloyd’s eligibility for referring the matter to Lloyd’s here www.lloyds.com/policyholder/policyholder-complaint/complaints-by-lloyds-uk-policyholders. 

Their address is:

Complaints
Lloyd's

Fidentia House
Walter Burke Way
Chatman Maritime
Kent
ME4 4RN

Tel No: +44 (0)20 7327 5693
Fax No: +44 (0)20 7327 5225

E-mail: complaints@lloyds.com
Website: www.lloyds.com/complaints

Details of Lloyd's complaints procedures are set out in a leaflet 'Your Complaints - How We Can Help' available at www.lloyds.com/complaints and are also available from the above address.

Financial Ombudsman Service

Ultimately, if you remain dissatisfied and are unable to refer to Lloyd’s, or after Lloyd's has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS).

The FOS's contact details are as follows:

UK:

Financial Ombudsman Service
Exchange Tower
London
E14 9SR

Emailcomplaint.info@financial-ombudsman.org.uk
Telephone: +44 (0)300 123 9 123
Website: www.financial-ombudsman.org.uk

Please check here for eligibility details: www.financial-ombudsman.org.uk/consumers/expect/who-we-can-help

Ireland:

Financial Services Ombudsman
3rd Floor, Lincoln House
Lincoln Place
Dublin 2
Ireland

Email: enquiries@financialombudsman.ie
Telephone: +353 1 6 620 899
Website: https://www.financialombudsman.ie

Channel Islands:

Channel Islands Financial Ombudsman (CIFO)
P O Box 114
Jersey,
Channel Islands
JE4 9QG

Email: enquiries@ci-fo.org
Telephone: +44 (0) 1534 748610
+44 (0) 1481 722218
Website: https://www.ci-fo.org

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